Progress, Of A Sort

[billroper]

My current Comcast modem is around two years old and has been a touch flaky, so when they offered to swap it for a newer one that is supposed to be about 20% faster, I figured why not?

I went down to hook things up tonight and the automated system completely failed to activate the new modem or copy the settings from my old one. After a 40 minute call to tech support, the modem now works. The associated phone line, not so much, but he's still working on it and is supposed to call back.

Meanwhile, Julie has been complaining that I have violated the SLA for the house. (No, that's not what she said, but the SLA is "Nothing should break, *ever*." Voluntarily taking down the Internet to swap out a working modem, well, that's just beyond the pale...)

Comments

[madfilkentist]

That reminded me that my Comcast modem is something like 5 years old. It still works, but I checked and it's no longer listed as supported. I'm sure it never heard of DOCSIS 3.0. So I ordered a new Motorola cable modem. Buying one is much cheaper than leasing.

[billroper]

It is, but the leasing is bundled up with a bunch of other things, including lifting of the data caps, so I find it worthwhile.