![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Incompetent Systems
May. 22nd, 2024 10:05 pmOptumRX distinguished themselves tonight.
I got a text from them saying that I should expect my Mounjaro to arrive no later than May 16th. When I went to take my shot tonight, I realized that the Mounjaro had not arrived. I checked and there was no update from them on my text messages, so I went to the website and discovered that they had decided not to ship the prescription for some unspecified reason.
But I could request a call back. And I did. The rep informed me that the Mounjaro was out of stock and they didn't know when they would ship it, so they had canceled the order.
I suggested that canceling the order without informing me was bad practice and that they had lied to me, because they had told me that they were going to ship the order and then had proceeded not to do so.
Then I asked her how I could file a complaint about this.
She transferred me to United Parcel Service.
I have called again and spoken to another rep. I have been given another phone number to call and complain to.
I tried dialing it tonight in case anyone was there and got a FAX machine.
If I get a FAX machine tomorrow, I will be *very* unhappy.
I got a text from them saying that I should expect my Mounjaro to arrive no later than May 16th. When I went to take my shot tonight, I realized that the Mounjaro had not arrived. I checked and there was no update from them on my text messages, so I went to the website and discovered that they had decided not to ship the prescription for some unspecified reason.
But I could request a call back. And I did. The rep informed me that the Mounjaro was out of stock and they didn't know when they would ship it, so they had canceled the order.
I suggested that canceling the order without informing me was bad practice and that they had lied to me, because they had told me that they were going to ship the order and then had proceeded not to do so.
Then I asked her how I could file a complaint about this.
She transferred me to United Parcel Service.
I have called again and spoken to another rep. I have been given another phone number to call and complain to.
I tried dialing it tonight in case anyone was there and got a FAX machine.
If I get a FAX machine tomorrow, I will be *very* unhappy.
