Frontiers in Customer Service
Feb. 14th, 2025 10:43 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
billroperAnd here we are again with a report on Frontiers in Customer Service.
This morning, I got a report that my Comcast bill was going to be insanely high this month. A bit of checking showed that this was offset by the low bill last month where the visit of the service tech to deliver and install the correct working cable box was credited, while the charge was on this month's bill.
Which showed that I had four cable boxes.
Um, no. I have *three* cable boxes. So off I went again to Comcast support where they asked me to go get the serial numbers off of the three boxes (scattered across two floors) so that they could figure out which boxes I actually had. I suggested that they should try pinging them on the cable network to find out which boxes were connected instead, because this really wasn't *my* problem. This eventually seemed to work and I had the wrong box removed and a credit applied for the mischarge.
While all this was going on, the rep kept trying to sell me Comcast cellphone service. I explained that I was paying $70 / month for four lines. She happily informed me that she could get me unlimited service for $40 / month per line. I suggested that this would be $160 and that was greater than $70. She then kept saying that she'd misspoken and that the service for *four* lines would be $40 / month. The website did not reflect this and I am confident that I would have been charged some horrible amount if I had agreed to this. I didn't.
Then FedEx decided to join the party.
My employer insists that my work laptop needs to be replaced and have sent the replacement signature required via FedEx. At around 4 PM this afternoon, the FedEx driver posted a picture of our door and logged us as no one home. Of course, there were three of us at home at that time (K was at rehearsal), not counting Ruby the Dog, who would have set up a tremendous conniption if anyone had so much as made a sound on the porch. And there was no call tag on the door, so it is pretty certain that the driver just decided that he was behind schedule and wasn't going to ring the bell lest someone answer it and slow him down further.
I went through the FedEx chatbot that directed me to a phone number to call, because it could not help. The phone tree hung up on me. I called back and eventually got hold of some poor woman and told her how the driver had lied.
I am told that the package will be here sometime after 8 AM on Monday morning. On a holiday for all of us (save K, who has to be at rehearsal at 9 AM).
I was looking forward to getting up early on Monday.
Idiots.
This morning, I got a report that my Comcast bill was going to be insanely high this month. A bit of checking showed that this was offset by the low bill last month where the visit of the service tech to deliver and install the correct working cable box was credited, while the charge was on this month's bill.
Which showed that I had four cable boxes.
Um, no. I have *three* cable boxes. So off I went again to Comcast support where they asked me to go get the serial numbers off of the three boxes (scattered across two floors) so that they could figure out which boxes I actually had. I suggested that they should try pinging them on the cable network to find out which boxes were connected instead, because this really wasn't *my* problem. This eventually seemed to work and I had the wrong box removed and a credit applied for the mischarge.
While all this was going on, the rep kept trying to sell me Comcast cellphone service. I explained that I was paying $70 / month for four lines. She happily informed me that she could get me unlimited service for $40 / month per line. I suggested that this would be $160 and that was greater than $70. She then kept saying that she'd misspoken and that the service for *four* lines would be $40 / month. The website did not reflect this and I am confident that I would have been charged some horrible amount if I had agreed to this. I didn't.
Then FedEx decided to join the party.
My employer insists that my work laptop needs to be replaced and have sent the replacement signature required via FedEx. At around 4 PM this afternoon, the FedEx driver posted a picture of our door and logged us as no one home. Of course, there were three of us at home at that time (K was at rehearsal), not counting Ruby the Dog, who would have set up a tremendous conniption if anyone had so much as made a sound on the porch. And there was no call tag on the door, so it is pretty certain that the driver just decided that he was behind schedule and wasn't going to ring the bell lest someone answer it and slow him down further.
I went through the FedEx chatbot that directed me to a phone number to call, because it could not help. The phone tree hung up on me. I called back and eventually got hold of some poor woman and told her how the driver had lied.
I am told that the package will be here sometime after 8 AM on Monday morning. On a holiday for all of us (save K, who has to be at rehearsal at 9 AM).
I was looking forward to getting up early on Monday.
Idiots.