Ting Is Distinguishing Itself
Nov. 18th, 2024 10:33 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
billroperTing, my cellphone provider, is distinguishing itself.
On October 18th, I found that they had charged me for two months of service instead of one. Checking my credit card bill, I found the previous charge which they had now charged me for again. I called them and they said I would need to email their help address, which I did.
The only response I ever got was the automated response.
Today, I got billed for another month. At least this billing was correct.
I called the help line again and chewed them out for not responding. I am told that the only way to resolve this is for me to send them my entire credit card statement, because they can't find any record of the payment in mid-September. I have now done so.
If they don't respond quickly, I am going to dispute the (valid) September charge, because it's obviously bogus, since they can't find any record of it.
Right?
On October 18th, I found that they had charged me for two months of service instead of one. Checking my credit card bill, I found the previous charge which they had now charged me for again. I called them and they said I would need to email their help address, which I did.
The only response I ever got was the automated response.
Today, I got billed for another month. At least this billing was correct.
I called the help line again and chewed them out for not responding. I am told that the only way to resolve this is for me to send them my entire credit card statement, because they can't find any record of the payment in mid-September. I have now done so.
If they don't respond quickly, I am going to dispute the (valid) September charge, because it's obviously bogus, since they can't find any record of it.
Right?
no subject
Date: 2024-11-19 01:28 pm (UTC)Our issue right now is that they sent us an email more than a week ago saying we needed to install new SIMs in a couple of phones, and the phones keep binging us about it, but we haven't gotten the SIMs that they said they were shipping. I'm going to chat them about it if they aren't in the mail today.