Yet Another Botched Warranty Repair

[billroper]

The strings on the light-blocking shade in our bedroom broke. However, since we got it from 3 Day Blinds, there's a lifetime warranty on the thing, so daisy_knotwise took it in to the shop to be repaired.

We finally got it back today. After spending an hour getting it rehung -- this thing never hangs easily -- including knocking over the ladder I was standing on once as I was getting off of it, we found that they had managed to somehow slide the shade from one end of the mounting bracket to the other, so there's a gap on one side and it rubs against the window frame all the way down on the other.

This, however, is not as bad as the fact that they've cut the strings too short, so that the shade will not go down the last three inches.

Gretchen is going to call the store tomorrow. I've suggested that she recommend a house call so they can see exactly how they've messed up.

Comments

[msminlr.livejournal.com]

Digital cameras are also your friends in cases like this.

[dek9.livejournal.com]

Once I ordered blinds from Home Depot for our house in Colorado - nice wood blinds with off white twill tape, and for a big window - not cheap. They managed to mess it up 3 times. First they made them too big, then too small and the last time they sent ones with black twill tape instead of white.

We finally got them right, but it was months of back and forth.

Hope yours goes better.