Upside Down

Having read about a *lot* of people who seem to be having a similar problem on their Universal Audio Satellite Thunderbolt 3 OCTO was encouraging in the sense that misery loves company, but maybe not so satisfying in terms of getting things to work. I sent a lot more technical info off to the company today.

If I turn off the OCTO, the Capitol Chambers plug loads onto the Apollo QUAD and is just fine. If I turn the OCTO back on and do the same thing, it disables itself a few seconds after loading onto the OCTO. Grumble.

It became time to get down on the floor and check the connections to the Apollo. Those were fine and both cables were plugged in right side up with the little lightning bolt on the top, just the way that UA says to do it. So was the cable connecting to the OCTO at the OCTO end (which was easier to see, since it didn't require crawling under the console).

After messing around with this for about an hour, I decided to turn the OCTO end of the Thunderbolt cable upside down, so that the lightning bolt faces down.

And now everything works.

You've got to be kidding me...

(I am now wondering if some random number of the Thunderbolt ports in the newer Satellites are wired upside down.)