About two weeks ago, I realized that I was having a problem with the loading of my Universal Audio plugins, because loading a copy of the Capitol Chambers reverb immediately results in the plugin disabling itself. This is bad, because although that reverb is a bit of a DSP hog, it is a very nice reverb. I opened a trouble ticket with UA and we have been going back and forth trying to resolve things, which doesn't go as quickly as it might since I don't have time to run down to the studio every day. The ticket has already been closed and reopened once, because I failed to respond in three days.
The tech on the other end has asked for a copy of my system specs (which I've since sent) and suggested that the problem might be that I needed to update my system BIOS. That's not impossible, although I'm pretty sure that this plugin loaded on the Thunderbolt incarnation of the studio computer with an earlier version of the UA software. I checked the ASUS website and a much newer version of the BIOS was available. I downloaded it, I installed it, the computer rebooted --
And hung up without actually starting up.
Well, that sucks.
A bit of research indicated that I might get the computer back by clearing the CMOS memory and then re-entering the appropriate BIOS settings. This required unplugging the computer, opening it up, shorting two pins on the motherboard together with a screwdriver, and rebooting again.
Happily, it worked and the computer reported that I'm running on the new BIOS.
Loading that UA plugin? Nope, not going to happen.
I have sent this information along to the UA tech. We'll see what comes back next.
The tech on the other end has asked for a copy of my system specs (which I've since sent) and suggested that the problem might be that I needed to update my system BIOS. That's not impossible, although I'm pretty sure that this plugin loaded on the Thunderbolt incarnation of the studio computer with an earlier version of the UA software. I checked the ASUS website and a much newer version of the BIOS was available. I downloaded it, I installed it, the computer rebooted --
And hung up without actually starting up.
Well, that sucks.
A bit of research indicated that I might get the computer back by clearing the CMOS memory and then re-entering the appropriate BIOS settings. This required unplugging the computer, opening it up, shorting two pins on the motherboard together with a screwdriver, and rebooting again.
Happily, it worked and the computer reported that I'm running on the new BIOS.
Loading that UA plugin? Nope, not going to happen.
I have sent this information along to the UA tech. We'll see what comes back next.