Those of you who have been following my current woes with Comcast may recall that I got an email from the Customer Care team promising a phone call. It arrived this morning and I spoke with a nice young man who told me that the box that I need is available in the Xfinity stores. I allowed as to how I didn't believe this, because the last time I had tried to get one there, they swore that they didn't stock them, but he claimed that things have changed. Maybe they have.
In the meantime, I had yet another box scheduled to arrive today, so when I got home from my doctor's appointment (about which there will be more later), I found the box on the porch, took it upstairs, opened it up, found that it was the *right* box, installed it, and...
It didn't work. *This* box would boot up but could not deliver a consistent signal out of the HDMI port, so it would flash the correct screen, then a blue screen, then a green screen, then a black screen. It wouldn't respond to the remote control, possibly related to the malfunction in the screen display. I rebooted it, switched to a different HDMI port, changed out the (working until then) HDMI cable, but nothing changed the behavior.
I had promised to call the nice young man at Comcast back whether this worked or not and so I did, describing the array of entertaining symptoms that *this* box showed. I suggested that their QA on repack boxes was not very good.
At this point, he has scheduled a technician to come out and visit (with the charge for the visit waived). The technician should bring the correct box (maybe) and will install it and get it working. If the technician's boxes are coming from the same cache that they are sending to me, I hope that he brings a *lot* of them, because the failure rate here is becoming notable.
In the meantime, I have reinstalled the HD box so that I have cable upstairs for the next couple of days.
Oh, right. Doctor's visit.
I had the follow up exam with my urologist following my lithotripsy six months ago. The earlier ultrasound showed that the kidney stone that had been 1.6 cm was now 0.8 cm. This is progress. His feeling was that we could try smashing it again or just keep an eye on it. My feeling was that was how the stone got to be 1.6 cm in the first place and -- since I am not getting any younger -- we should smash it sooner, rather than later.
So next month, I have an appointment for another round of lithotripsy.
Wish me luck!