The Incredible Bozos

[billroper]

Ok, so I've commented before on how the bozos at Express Scripts managed to send a heat-sensitive prescription to arrive on Saturday of Memorial Day weekend at my office address, so it could sit in the heat and become useless. And I've told of how the customer service representative took offense at my suggestion that doing this was "stupid", but that the pharmacist she transferred me to disagreed and said she would send me a replacement prescription.

Which didn't get shipped until I called back to find out where it was.

And when it came, it didn't come with a return mailer for the heat-damaged prescription. But it did come with an invoice.

And after the fourth phone call on this fiasco, the return mailer finally arrived and was used to dispatch the heat-damaged prescription back to Express Scripts.

Who did credit my account for the amount of the charge for the prescription.

But who did not put the refill back on the prescription, so that I would need to go back and get a new prescription three months earlier than would normally be necessary.

And who could not get the clue when I called them that what I wanted was not the money (which I could see from my online statement was more or less fine), but to get the refill put back on the prescription.

I'm told it will be there again within 48 hours.

We'll see.

Comments

[filkerdave.livejournal.com]

As bad a Express Scripts is, Aetna is worse :/

None of which helps you much.

[tigertoy.livejournal.com]

The entire bureaucracy of the medical-industrial complex is so totally screwed up in so many ways that it's a wonder any of us are still alive.

[bwittig.livejournal.com]

In my experience, express scripts either works or is a complete disaster. Usually when we call on a prescription their first answer is "I have no record of that..."

We only use it because we are forced by onerous upcharges for using local Pharms.

To add insult to injury, we have Aetna and Express Scripts in combination.

Good luck with getting things straightened out!

[mia-mcdavid.livejournal.com]

I've never been forced to get my scrips by mail, and I've always thought it was a Bad Idea in principle, for just these reasons.

Condolences.

[madfilkentist]

There's still something to be said for drugstores.

[ladyrutile.livejournal.com]

it's 30% cheaper to get my prescriptions by mail (from Aetna) than to get them locally. Not to mention that I can get 3 months worth of my meds instead of only one month worth. None of which offsets the fact that they refuse to deliver them to my work, where I *AM*, but insist on sending them to my home, where I am *NOT*; the result of which is that the first time I ordered from Aetna, the package was returned to them twice before they finally sent it Saturday delivery; and I ran out of my diabetic meds for four days. The second time I oredered a month in advance, and paid extra to have them shipped UPS, and got them the day I ran out; the third time UPS delivered them to the office of my apartment complex and didn't leave me a note, so I didn't know they had been delivered. And I ran out again; although, this time, it was partly the fault of the complex manager who offerred to bring them by my place and then took them home with her instead.
There's a drugstore across the street from me; I can walk out of there with my meds in my hand in less than an hour on a bad day. And I don't have to worry that the drugstore will give them to someone who will disappear with them for 4 days.

[min0taur.livejournal.com]

Y'know, this whole thing seems part of some larger disturbance that the Atomland crew calls a "timestorm" [*woowoo alert*] -- apparently an unpredictable and sudden turbulence in essential local lines of force, distending the spacetime continuum along dismal tangents (especially where time-sensitive phenomena are involved), mucking up communication, jumbling cause and effect, amplifying the effects of local bozon (quantum-incompetence-particle) concentrations, and dropping mayhem on way too many people we know. Sort of yer basic post-industrial "Mercury retrograde." We've had a touch of it too, but nothing (yet, knock on wood) that potentially serious. Hope it blows outta here -- and there -- soon.