A Coordinated Effort
Apr. 3rd, 2022 03:02 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
billroperIt is way past time to start listing my excess Cubs tickets on StubHub. I always expect that something will go wrong and, indeed, something went wrong.
I went to the Cubs website, found all of the tickets that I wanted to list, and pushed them to StubHub. After entering all of the information to create the listings, I pressed the button to create them, and was brought back to the same screen. Tried again with the same result. Then I noticed there was a button that said "Skip and continue" so I figured why not try that?
Well, the reason you don't try that is that it then dumps all of your data entry and takes you to a screen that says you should start again from your team website. Great.
I repeated this fiasco several times. I tried updating my credit card info on file with StubHub. This did not help. I tried going and entering more information on my profile so that they can report to the Federal government how much money they paid me for the tickets. This did not help either, although it will make filing taxes next year more fun.
Finally, I called StubHub support, expecting to be on hold forever, but happily, someone picked up right away and explained that there is a problem with the communication between the MLB websites and StubHub and that it would work if I listed the games one at a time. I kept him on the line until I proved this worked and thanked him for the info. I also suggested that a more useful message on the "Skip and continue" page would be helpful, which he promised to pass along.
So then I went to list the next day of tickets and StubHub became confused, wanting me to list the day I had just listed *and* the day that I was trying to list now. Of course, that doesn't work, because you are trying to list two sets of tickets, which fails. And it would fail anyway, because they had already listed the first set of tickets.
Eventually, I realized that the trick was to back out of the Cubs ticket listing and reenter it before sending each day of tickets to StubHub.
I don't know whose fault this is (the StubHub guy blamed it all on MLB), but I will say that this is the *stupidest* set of glitches that I've seen in a while.
I went to the Cubs website, found all of the tickets that I wanted to list, and pushed them to StubHub. After entering all of the information to create the listings, I pressed the button to create them, and was brought back to the same screen. Tried again with the same result. Then I noticed there was a button that said "Skip and continue" so I figured why not try that?
Well, the reason you don't try that is that it then dumps all of your data entry and takes you to a screen that says you should start again from your team website. Great.
I repeated this fiasco several times. I tried updating my credit card info on file with StubHub. This did not help. I tried going and entering more information on my profile so that they can report to the Federal government how much money they paid me for the tickets. This did not help either, although it will make filing taxes next year more fun.
Finally, I called StubHub support, expecting to be on hold forever, but happily, someone picked up right away and explained that there is a problem with the communication between the MLB websites and StubHub and that it would work if I listed the games one at a time. I kept him on the line until I proved this worked and thanked him for the info. I also suggested that a more useful message on the "Skip and continue" page would be helpful, which he promised to pass along.
So then I went to list the next day of tickets and StubHub became confused, wanting me to list the day I had just listed *and* the day that I was trying to list now. Of course, that doesn't work, because you are trying to list two sets of tickets, which fails. And it would fail anyway, because they had already listed the first set of tickets.
Eventually, I realized that the trick was to back out of the Cubs ticket listing and reenter it before sending each day of tickets to StubHub.
I don't know whose fault this is (the StubHub guy blamed it all on MLB), but I will say that this is the *stupidest* set of glitches that I've seen in a while.
no subject
Date: 2022-04-04 06:25 am (UTC)