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The Xfinity Excitement Continues
Sep. 26th, 2022 09:46 pmThose of you who have been reading along may recall that I have been having an excess of excitement getting my Xfinity cable box replaced. The fun continued.
The support person that I was working with sent me a wireless cable box to replace the wired cable box in my bedroom. After a couple of days, J was in the basement sopping up some of the wi-fi connection down there and the picture in the bedroom (about as far away as you can get from the cable modem in the basement) starting pixilating. I figured I would try switching the wi-fi connection from the cable modem's wi-fi to the wi-fi in the office (one room away), but there is no way to do that with the Comcast cable boxes, which we managed to determine during another interminable chat session.
At this point, the support person set out to send me another *wired* cable box. Unfortunately, before that was completed, the chat dropped due to an Internet glitch. Of course.
So I started a new chat session. The new support person confirmed that nothing was shipping from the previous session and ordered me up *another* wired cable box.
Two days later, it arrived. I wired it in and it seems to be working fine.
The day after that, *another* wired cable box arrived. I have not bothered opening it. Maybe it is the one that was originally delivered to "Eddie". Who knows?
So now I have three cable boxes to take to the UPS store and return. They should go there tomorrow.
And we'll see what happens next.
(The TV picture remains pixelated which -- given that it is occurring on two different televisions with only one common connection in the basement -- is almost certainly due to a signal problem outside the house. I'm just not sure that I have the stamina to try to get them to fix it right now. Maybe someone else in the neighborhood will call and complain...)
The support person that I was working with sent me a wireless cable box to replace the wired cable box in my bedroom. After a couple of days, J was in the basement sopping up some of the wi-fi connection down there and the picture in the bedroom (about as far away as you can get from the cable modem in the basement) starting pixilating. I figured I would try switching the wi-fi connection from the cable modem's wi-fi to the wi-fi in the office (one room away), but there is no way to do that with the Comcast cable boxes, which we managed to determine during another interminable chat session.
At this point, the support person set out to send me another *wired* cable box. Unfortunately, before that was completed, the chat dropped due to an Internet glitch. Of course.
So I started a new chat session. The new support person confirmed that nothing was shipping from the previous session and ordered me up *another* wired cable box.
Two days later, it arrived. I wired it in and it seems to be working fine.
The day after that, *another* wired cable box arrived. I have not bothered opening it. Maybe it is the one that was originally delivered to "Eddie". Who knows?
So now I have three cable boxes to take to the UPS store and return. They should go there tomorrow.
And we'll see what happens next.
(The TV picture remains pixelated which -- given that it is occurring on two different televisions with only one common connection in the basement -- is almost certainly due to a signal problem outside the house. I'm just not sure that I have the stamina to try to get them to fix it right now. Maybe someone else in the neighborhood will call and complain...)